Refund and Cancellation Policy
IROSSENDALE PRIVATE LIMITED (“we,” “our,” or “us”), operating under the brand name Irosse Payments, is dedicated to delivering outstanding financial services to our customers. This Refund Policy outlines the terms and conditions under which refunds are provided for services accessed through our platform.
Eligibility for Refund
Refunds may be considered in the following cases:
Service Failure: If a technical issue or service disruption leads to a failed transaction, where the amount has been debited from your account but not credited to the intended recipient.
Duplicate Transactions: If a payment is processed multiple times due to a system or user error.
Unauthorized Transactions: If fraudulent activity or unauthorized access is detected and confirmed on your account.
Other Scenarios: Any other specific situation as outlined in the terms and conditions of the respective service offered by Irossepayments.
Refund Request Process
Submission of Request: To initiate a refund, customers must submit a formal request within 30 days from the transaction date through one of the following channels:
Email: Reach out to contact@irosse.co.in.
Support Portal: Submit a ticket via our customer support system at www.irosse.co.in.
Customer Care: Call 9354-838-279.
Required Information: Your refund request should include the following:
Transaction ID or reference number.
Date and time of the transaction.
A detailed description of the issue.
Supporting documentation (if applicable).
Processing Timeframe: Refund requests will be processed within 7 business days from the approval date. You will be notified of the outcome within [Insert Number] business days.
Processing of Refunds
Verification: Upon receipt of a refund request, we will verify the details and investigate the matter. This may involve reviewing transaction logs or contacting third-party service providers, where necessary.
Approval or Rejection: Based on the investigation findings, the refund request will either be approved or rejected. Customers will be informed of the decision within [Insert Number] business days.
Refund Method: Approved refunds will be issued using the original payment method, unless otherwise agreed upon. Refunds to credit/debit cards or bank accounts may take additional time depending on the financial institution’s processing times.
Non-Refundable Services
Certain services may not be eligible for refunds, including, but not limited to:
Fees for successful transactions.
Administrative or processing charges.
Transactions where services were provided as intended without error or disruption.
Transactions with accounts other than Irossepayments, even if terms and services were followed correctly.
General Conditions
Compliance: Refunds will be processed in accordance with applicable laws and regulations.
Amendments: We reserve the right to update or amend this Refund Policy at any time. Any changes will be posted on our official website with the updated effective date.
Limitation of Liability: Our liability is limited to the refund amount approved under this policy. We will not be held responsible for any indirect, incidental, or consequential damages